Shipping Policy
At Krossover Gifts Trading LLC, we strive to ensure that your orders are delivered promptly and efficiently. Please read our shipping policy carefully to understand our shipping practices and procedures.
1. Processing Time
- Orders are processed within 2-3 business days, excluding weekends and public holidays.
- Custom and personalized items may require additional processing time, which will be communicated to you at the time of order.
2. Shipping Methods and Delivery Times
We offer a variety of shipping options to meet your needs:
- Standard Shipping: Delivery within 5-10 business days.
- Express Shipping: Delivery within 2-5 business days.
- International Shipping: Delivery times vary by destination, typically 7-21 business days.
Delivery times are estimates and may be subject to delays due to factors beyond our control, such as customs processing, weather conditions, or carrier delays.
3. Shipping Rates
Shipping rates are calculated based on the weight and dimensions of your order, as well as the shipping destination. The total shipping cost will be displayed at checkout before you complete your purchase.
4. International Shipping
- We ship internationally to most countries. Please note that international shipping rates and delivery times vary by destination.
- Import duties, taxes, and customs fees may apply to international orders and are the responsibility of the recipient. Krossover Gifts Trading LLC is not responsible for any additional charges incurred during the shipping process.
5. Order Tracking
- Once your order has been shipped, you will receive a confirmation email with tracking information.
- You can track your order through the carrier's website using the provided tracking number.
6. Shipping Address
- Please ensure that the shipping address provided is accurate and complete. Krossover Gifts Trading LLC is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- If an order is returned due to an incorrect or incomplete address, you will be responsible for any additional shipping charges to resend the order to the correct address.
7. Damaged or Lost Shipments
- If your order arrives damaged, please contact us within 48 hours of delivery. Provide photos of the damaged packaging and items to assist us in resolving the issue.
- In the event of a lost shipment, please contact us so we can initiate an investigation with the carrier.
8. Returns and Exchanges
For information on returns and exchanges, please refer to our [Returns and Refunds Policy](link to Returns and Refunds Policy).
9. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
Krossover Gifts Trading LLC
Dubai, UAE
Phone: +971-42979798
Email: info@kross-over.net
Thank you for choosing Krossover Gifts Trading LLC. We are committed to providing you with excellent service and timely deliveries.
